Sink Or Swim? How To Anticipate Change
Why do organizations repeatedly react to rather than plan for change? Why are leaders often stupefied by the glaring realization that their workforces are aging…
Are you taking the lead with your customers?
A friend of mine went to pick up his dry cleaning last Friday. While this isn’t exactly headline news, be assured that the dry cleaner…
Service with no smile
What is your experience of customer service? Why are we so surprised when we have a transformational customer service experience? Unfortunately, we usually experience transactional…