The Lost Art Of Service: Is “Good Enough” Good Enough?
A smile. A thank you. An apology. One may argue that any of these gestures are better than a mediocre interaction with a service provider….
Are you taking the lead with your customers?
A friend of mine went to pick up his dry cleaning last Friday. While this isn’t exactly headline news, be assured that the dry cleaner…
Service with no smile
What is your experience of customer service? Why are we so surprised when we have a transformational customer service experience? Unfortunately, we usually experience transactional…