Michelle Ray

Business and Leadership Keynote Speaker

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Change

Unprecedented Times Call For Exceptional Leadership… Now More than Ever.

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As I work with leaders from organizations in the corporate world, small businesses, associations and all levels of government, what I consistently see is a collective desire to respond to on-going change and disruption with less struggle and anxiety. The COVID-19 pandemic has elevated their concerns as they scramble to adapt to the unexpected and unfamiliar new realities that have been thrust upon them. Specifically: How to keep themselves and their teams feeling positive about the future, how to take the lead when there is so much uncertainty and how to effectively manage and keep their teams engaged remotely. [Read more…] about Unprecedented Times Call For Exceptional Leadership… Now More than Ever.

Get to Know Your People, Set a Standard and Follow Through

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If you have had experience working with a leader who genuinely gets to know his or her people, sets the standard and follows through in his or her communication, you have indeed been fortunate. Empirical research in many sectors of industry confirms that consistent actions and behaviours on the part of leaders earn the respect and trust of individuals and teams alike. Consider the proverb: “A chain is as strong as its weakest link.” When a leader’s attitudes and follow though are inconsistent, he or she may become the weakest link…i.e. the bigger problem. Unfortunately, many leaders fail to understand the impact of this paradox. [Read more…] about Get to Know Your People, Set a Standard and Follow Through

Can you teach an old dog new tricks?

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We’re all familiar with the adage: “Can’t teach an old job new tricks?” Well, I beg to differ for this reason:  If we don’t teach those old dogs new tricks, they simply won’t survive. And if you’re one of those “old dogs”, maybe that’s you as a leader…struggling with the idea of embracing new realities; evidenced by the way that you have been leading your organization.

Like dogs, many humans find it difficult to learn something new when the context changes. In our current business landscape where disruption has become the norm, it is easy to understand why leaders struggle in a “change in context” environment. Humans are also creatures of habit. We become uncomfortable with the unfamiliar and find it difficult when the context in which we are doing business changes. The adage “repeated discomfort generates comfort” is one solution that can be applied in the face of change and uncertainty. However, if we are to accept new realities, we first need to address our mindset.

Thoughts are driven by our deeply held beliefs, which manifest as attitudes that dictate outcomes. The manner in which we interpret situations and events and subsequently make decisions is evidence of mindset in action. It takes years to form habits and may take even longer to break them. For this reason, the idea of altering perspectives may seem overwhelming. Unlike dogs, humans possess a higher level of consciousness and larger cerebral cortex with space for complex abstract reasoning. We have the capacity to shift our thinking in order to embrace and adapt to a new order of things. The difficulty lies in overcoming internal pre-programmed messaging regarding our fears and consequently, our mental roadblocks when faced with the need to do things differently.

Remember that you have invested a certain amount of time choosing to view your enterprise in a particular light. If you suspect that you are resisting the need to move forward and “learn new tricks”, it may be helpful to ask yourself: “How accurate is my perspective? “ Or “Is my fear real or imagined?” You may discover that your frame of reference regarding how you view the business landscape is no longer serving you, and it’s time to muster the courage to take the lead and welcome new possibilities.

Can your organization afford to get stuck in the old ways of doing things? It isn’t unusual for leaders and teams to buy into the chorus of voices that say: “Why do we need to change if everything’s working? We’ve always done it that way so why should we change now? “ There is a new imperative requiring you to be that “new dog” who is willing to practice new tricks.  Are you holding back your organization by accepting the default “we’ve always done it that way.” position?

Change is possible when you decide to let go and to be willing to constantly improve and to try new methods and new ways of doing things. The most successful organizations are embracing innovation and new thinking as part of the normal way of going about their business.

Now, and in the future, learning “new tricks” is essential to not only survive, but thrive. By letting go and changing your habits and the habits of your business,  you will see what is possible… and amaze yourself in the process.

 

This article is a partial transcript of https://youtu.be/nZrtPgctx5k on YouTube.

Michelle Ray (Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

Five Ways to Find Opportunity in Change

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“I love change.” How many times have you heard people embrace change with such enthusiasm? Rarely is the likely answer. One could argue that it depends on an individual’s perspective, or perhaps, one’s response to imminent and on-going change is influenced by unexpected circumstances, either personal or professional. The reality is that unless we reside in a bubble or choose to isolate ourselves completely from technology, media, or the world, it is impossible to avert the inevitability of change. [Read more…] about Five Ways to Find Opportunity in Change

Leading Self: Developing Adaptability

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Leadership Competencies is all about honing your ability to be adaptable, to be flexible. Today, I would say more than any other time, we are seeing the pace of change accelerating and so of course, we need to be flexible. We need to be adaptable, and along with being adaptable, we need to be willing to be flexible. There is no room today to stand still.

So, how adaptable are you to move with the pace of change, to recognize that things are happening outside of yourself faster than you can even imagine, faster than your business can even keep up with at times. So, if you are willing to be adaptable, and if you are willing to remain flexible, then you are in a position to teach other to do the same. You are in a position to be able to transcend change and you are able to remain on top of ever changing business dynamics and where your customers are going.

So, remaining flexible, is that you? Remaining adaptable, is that you? Because that is what we need to do as one of the core competencies to lead yourself.

This article is a transcript from Leading Self: Developing Adaptability YouTube.

(Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

Celebrating the Opportunity of Change (Part 5)

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As leaders, you already know the importance of not only managing change, but embracing it as well. I want you to consider how you can celebrate the opportunity that change represents. Think about it, you used to wait hours or maybe even days for information to be transmitted and printed on a scroll of thermal paper.

Today, that happens in seconds. You used to travel over oceans to meet with clients and counterparts. Now, you can conduct so much of your business virtually. And think about all the information you have at your fingertips today, thanks to the internet.

So we all have a lot of experience with change. It’s not like it’s foreign to us. With awareness, we can reflect on the times when we felt we could never overcome a particular challenge. Yet we rose to the occasion. We were able to demonstrate agility and willingness to try new things. Just as athletes develop muscle memory, your ability to navigate change will become more instinctual with practice.

The most powerful choice you can make is to focus on the aspects of change that are within your control. At any point, you can choose to decipher how change unfolds. How you give meaning to the challenges that come with change will ultimately influence the outcome. When you hit your next bump in the road, ask, why am I being disrupted by change, and how can I embrace it.

That’s the leadership mindset.

This post is a transcript of https://youtu.be/VHlM080bCb8 on YouTube

(Twitter) is one of the best international leadership keynote speakers in Vancouver. She helps you discover your potential through presentations, coaching and consulting. With over 20 years of experience Michelle has worked with hundreds of companies around the world. She is taking bookings for speaking engagements and can be contacted at MichelleRay.com

Change Management Ep.3 Get Buy-In to Change Initiatives

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One of the biggest issues that leaders constantly ask me about is, how do I get my team to buy into change? And this is really important, because you need their support. Otherwise, you’ll find yourself at a standstill. And even worse, people will feel that the change is being imposed on them.

To prevent that from happening, here’s what you need to do. Recognize first of all that change is emotional. Change isn’t logical. Without you validating people’s emotional state, they are not gonna feel heard. They’re not gonna feel as though their reaction matters. It’s a natural thing to react to change, as we spoke of previously.

So remember to acknowledge people’s emotion before you expect them to buy in.

Next, realize that people change when they see a higher reason to change. They need to understand it. They need to see that it matters to them, that there’s a purpose to it that has applicability to their lives and to their careers.

So unless they can see that higher reason, they are more likely to be entrenched in the status quo. And also remember how important it is for you to ask for their input. You’re more likely to get acceptance of your ideas by hearing others’ ideas first.

As I said previously, people want to know that they matter. So when you listen to their ideas, and get their input, they are more likely to be receptive to your plan.

It’s also important to realize that people will change when they want to, not necessarily when you want them to. So when we try to impose a timeline, we might feel that people are going to recoil more quickly. You may have initiatives that need to happen quickly, but I want to encourage you to remember that people need to see the reasons to change before they will accept your ideas.

In summary, remember, account for the emotional response. Acknowledge the fear. It is a natural reaction to change. Realize that how you position change can influence the outcome. When you are able to get that buy in, it’s due to the fact that you have taken into account other people’s ideas, other people’s input. And minimize the shock factor by involving people from the outset and realizing that their ideas are just as valuable, and may contribute to the success of your change initiatives.

This post is a transcript of https://youtu.be/sJ-eJUn3Ghs on YouTube

Change Management Ep. 2 Power of choice: Accept. Leave. Change.

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When it comes to the status quo, you’ve got three choices. Accept, leave, or change. Let’s look at each one of these. Acceptance. Acceptance isn’t acquiescence. Acceptance is when you say to yourself, “This is okay with me, I can live with it.” Or, you may decide to leave. Some of us have had to exercise this choice. We’ve left jobs, we’ve left relationships, we’ve left managers. We’ve said to ourselves, “This situation no longer serves me, I am okay with making the decision to go.”

I would add however, that if you make this choice, what have you learned from the experience? Because, without learning something, it’s bound to catch up with you somewhere else. History tends to repeat itself. If you decide on the other hand, that you don’t want to accept it, and perhaps leaving it isn’t necessarily the right thing, you do have a very powerful choice. That is, to change.

Change who? Change you. Change how you see it, and change how you respond to it. That is one of the best choices that you can make. I know why we hold back. One of the reasons we stop ourselves from making the necessary changes that we need to make, is because we don’t trust ourselves enough. That’s all about intuition. It’s really important to understand the difference between acting on intuition, and being what I like to call, counter-intuitive. When we operate on our intuition, and we are finding ourselves facing change, we kick into what’s known as the fight or flight response. I’m sure many of you have heard of that too.

We either run away from a situation because we fear that it is threatening. Or, we decide to fight, to take it on. We are going to exercise either one of those options in the face of a threat. Whether that threat is real, or imagined. What I have learned is about being counter-intuitive. That means you’re going against the grain. You recognize your own internal fears, you actually recognize your reactivity. But, you don’t buy into it. Instead, you forge ahead. Feel the fear, and do it anyway.

We’ve all seen examples of people, and businesses that have successfully anticipated change. They’ve risen above the naysayers. They’re the trend setters, such as Apple, Microsoft, who were led by Founders considered to be the mavericks. Ahead of their time. Why? Because, they pursued their vision without buying into the opinions of the media, or competitors, who viewed them as being out there. Companies with ideas that would never fly because they thought they were simply outrageous.

What about bringing out the maverick in you? Let’s summarize. Learn to be proactive versus reactive. Trust yourself. Utilize your options. You do have a choice. Become the change agent you need to be in order to realize your vision, because when you do, anything is possible.

This post is a transcript of https://youtu.be/BVelWlZHb9U on YouTube

Resilient Leadership: How To Rise Above, Resolve And Respond To Adversity

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”Man never made any material as resilient as the human spirit”….Bern Williams

As the end of the year nears, we often tend to reflect on what has happened in our lives over the past twelve months. Looking back, we may be surprised by the challenges we’ve overcome, and the way we dealt with hardship, when in fact, our capacity for resiliency shouldn’t be a surprise at all. [Read more…] about Resilient Leadership: How To Rise Above, Resolve And Respond To Adversity

The Value Of Business Relationships: One Constant In A Changing World

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“I’m not a people person.” I will never forget hearing those words during a leadership workshop I was facilitating, nor will I forget the newly appointed manager who uttered them. The shocking truth is that according to the extensive Gallup study of 2.5 million manager-led teams in 195 countries, organizations fail to select the right person for the role of manager over 80% of the time.

Imagine the consequences for your employees, customers, and overall business success when a leader lacks critical acumen regarding the value of human-to-human connection. [Read more…] about The Value Of Business Relationships: One Constant In A Changing World