Narrator: Michelle Ray is a highly regarded international business keynote speaker, consultant, educator, and author. She speaks knowledgeably and passionately about the importance of outstanding leadership in the workplace, and the responsibility of positive communication and influence.
In this segment, Michelle explains why organizations need to become more “employee-centric”.
I think what’s really important for organizations and sometimes hard in more traditional situations, is for an organization in every description to say, “What is it that people want when they come to our organization? What is appealing about our business that would attract them into our organization?” That’s what is called being ‘employee-centric’ And I really believe that many organizations have a grip on what it is our customers want, maybe not everybody, but certainly, “What do our employees want? What do the future employees want? What do young people want? Why would they want to work for our organization?” And some of the reasons are pretty obvious.
They want flexibility. They want the room to be creative. They want to be challenged. They want to know, ultimately, that what they are doing is making a difference. So if organizations can learn about the values young people have towards work, every generation has different values around work and life; and the more we can understand each other, the more we can build our business with those values in mind. That’s what we can ultimately do to attract each other people. What is it that is important to them, not just what is important to us.