Sink Or Swim? How To Anticipate Change
Why do organizations repeatedly react to rather than plan for change? Why are leaders often stupefied by the glaring realization that their workforces are aging…
Category: customer service
The Lost Art Of Service: Is “Good Enough” Good Enough?
A smile. A thank you. An apology. One may argue that any of these gestures are better than a mediocre interaction with a service provider….
Three ways to elevate your influence and energize your client relationships
After enduring almost an hour of suffering, the convener finally called the meeting to a close. Attention spans had been stretched to the limit, the…
The “Wow” Factor…Brought to you by the U.S. Post Office
Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who…
Are you taking the lead with your customers?
A friend of mine went to pick up his dry cleaning last Friday. While this isn’t exactly headline news, be assured that the dry cleaner…