“It’s not fun anymore”… words I was not expecting to hear from the CEO of a highly successful enterprise. Was he referencing the state of his industry or the workplace in general…or both? The CEO was lamenting the fact that everything has changed: Shareholder expectations, demanding clients and a new generation of employees. Sadly, he was losing his passion and belief that work could once again be as enjoyable as his first five, ten, or twenty years had been. Please don’t suggest that he “should” retire. There are many individuals at every level of an organization who feel similarly, regardless of one’s age or position. [Read more…] about Three Ways To Have More Fun At Work
Imagine companies investing heavily in recruiting great people and promptly allowing them to fend for themselves from their first day at work, with zero communication and a lack of strategy to help them succeed. It sounds unthinkable, yet it is sadly true. It is a problem that is entirely avoidable if more organizations developed onboarding programs that mitigate disengagement, high turnover and the enormous costs associated with re-hiring. [Read more…] about Setting Up To Fail: Why Onboarding Programs Do Not Work…And What You Can Do About It
Deborah is a senior marketing manager for a renowned home care services organization. I have known her and several members of her executive group for more than a decade. Over the past year she has witnessed growing discontent amongst the core leadership team, a dedicated group that pioneered significant initiatives to innovate and grow the business. During their last management meeting, frustrations reached a crescendo when the VP of HR reported on the findings of the previous month’s exit interviews. [Read more…] about The Five Biggest Credibility Killers Leaders Can’t Ignore
Do you remember your first encounter with a leader who profoundly impacted the course of your career or business? Why do you think he or she left such a favourable impression? If you are in the position of leading others today, do the memories of your interactions with this individual linger fondly, still influencing your own leadership style?
Hopefully, you answered “yes” to these questions although it would not be surprising if:
a) You have yet to encounter a passionate leader and therefore have no frame or reference
b) You are sadly lacking a role model, or
c) Your recollections of leaders from your past make you wince, rather than smile. [Read more…] about Passionate Leadership: 12 Key Traits That Distinguish The Best From The Rest
“I’m not a people person.” I will never forget hearing those words during a leadership workshop I was facilitating, nor will I forget the newly appointed manager who uttered them. The shocking truth is that according to the extensive Gallup study of 2.5 million manager-led teams in 195 countries, organizations fail to select the right person for the role of manager over 80% of the time.
Imagine the consequences for your employees, customers, and overall business success when a leader lacks critical acumen regarding the value of human-to-human connection. [Read more…] about The Value Of Business Relationships: One Constant In A Changing World
“What could we have done differently?” This is the burning question on every leader’s mind when a great employee decides to leave. There is no question that the cost of rehiring and retraining, the impact on the bottom line and the stress associated with repeating the exercise takes a toll on every type of business. However, the good news is that you can break the cycle by relentlessly adhering to the following strategies: [Read more…] about Leadership Lesson: How To Retain Great Employees For Long-Term Success
As I listened to the CEO’s concluding remarks at his organization’s staff appreciation event, I noted that every attendee was completely engaged; hanging onto every word. Five employees were being recognized for their service, and their leader enthralled the crowd as he shared anecdotes about each person. It was clear that the CEO’s expression of appreciation was heartfelt as he described his professional relationship and history with each individual in great detail. The stories were not about reaching sales targets, completion of projects or new client acquisitions. Rather than focusing exclusively on their contribution to the success of the business, the CEO spoke about the manner in which each honoree had made an impact on him and what he had learned from them in order to be a better person. [Read more…] about Leadership Lesson: Lead With Your Character, Not Your Title
Although the buzzwords “Talent Management” were first coined more than 15 years ago, many organizations are still searching for ways to attract and retain the best and brightest in order win the talent war.
Attraction is arguably the easiest piece of the talent management equation. However, companies that spend energy creating the perfect cocktail of salary and tailored compensation packages are missing the point for long-term success. High engagement and retention, coupled with developing outstanding leadership skills are the critical elements for gaining the strategic advantage. Conversely, your business will continue to lag behind if any of the following conditions persist: [Read more…] about Three reasons why you aren’t winning the talent war
Act One Scene One: Learning a brand new way of implementing: “Don’t get mad, get even.”
During a recent training session regarding workplace relationships, I asked attendees to think of a time when a co-worker, client or manager’s words left them absolutely speechless. Shock waves filled the room as participants willingly shared their stories. One example in particular threw everyone for a loop. As one of the attendees revealed the details of an encounter with a VP, the workshop discussion quickly heated up as people chimed in with their best comebacks. The collective “you have got to be kidding” sentiment made me think about the importance of knowing how to respond professionally to a disparaging remark in order to keep one’s credibility and composure, as well managing as the ramifications of unpleasant business interactions spiralling out of control.
What were the words that left everyone aghast? [Read more…] about How to tell people at work what you really think of them
It is often said that we spend more time with our work colleagues than our own families. With many of us working long hours, the pressure of juggling multiple tasks, doing more with less and managing mounting stress can often take a toll. In addition, we find ourselves spinning our wheels knowing that we need to be the best versions of ourselves at all times; maintaining a helpful and pleasant demeanor with our internal and external clients alike. However, the ability to work collaboratively while being mindful of our emotions sometimes eludes us for one simple reason: our humanness.
How do we preserve a spirit of cooperation when working with diverse personalities, differences of opinion, clashing values and varied interpretations of priorities? How is it possible to rise above the small stuff and remain focused on the big picture? The answer lies in leading yourself first in all relationships, professional and personal, by honing these skills: [Read more…] about Confidence, Composure, Credibility: How to maintain a collaborative spirit at work