Build a culture of accountability

Category: attitude

How to tell people at work what you really think of them

Act One Scene One:  Learning a brand new way of implementing: “Don’t get mad, get even.” During a recent training session regarding workplace relationships, I…

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The “Wow” Factor…Brought to you by the U.S. Post Office

Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who…

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Why New Year Resolutions Fail: Five ways to lead yourself in 2015

re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something. Eat less. Exercise more. Get a new…

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Are you feeling the love? Five tips to be happier, productive and inspired at work

I will always remember the antics of one of my co-workers whose desk was beside mine at my first corporate job. Dan would saunter into…

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How will you take the lead in your life, your career and business in 2014?

The end of a year is always a time for reflection. As each one passes seemingly more quickly that the previous, we usher in a…

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The fear of success is bigger than the fear of failure

Failure will never overtake me if my determination to succeed is strong enough – Og Mandino “My goodness! What would it be like if I…

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When Customers Walk – The Business Consequences of Disengagement

After a seventeen hour journey from Australia to Canada, plus forty-five frustrating minutes talking to airline staff about a pair of prescription glasses that were…

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All the world’s a stage, and now is the time to own your place on it

For the purposes of this blog, allow me to take license with William Shakespeare’s original quote: “All the world’s a stage, and all the men…

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Drama in the workplace: Are you ready and willing to end it now?

Understanding and managing drama in the workplace is a concern shared by leaders and individuals alike. Not only is it emotionally draining, the cost and…

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Leadership isn’t a job- it’s a state of mind

Leadership Isn’t A Job, It’s A State Of Mind The Globe and Mail speaks to leadership expert, Michelle Ray,  about her new book, Lead Yourself First:…

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