How to tell people at work what you really think of them
Act One Scene One: Learning a brand new way of implementing: “Don’t get mad, get even.” During a recent training session regarding workplace relationships, I…
Category: attitude
The “Wow” Factor…Brought to you by the U.S. Post Office
Cynics may say that you would never expect a public servant to give outrageously good customer service. So let me prove you wrong. Ross, who…
Why New Year Resolutions Fail: Five ways to lead yourself in 2015
re·solve verb \ri-ˈzälv, -ˈzȯlv also -ˈzäv or -ˈzȯv\ :To make a definite and serious decision to do something. Eat less. Exercise more. Get a new…
Are you feeling the love? Five tips to be happier, productive and inspired at work
I will always remember the antics of one of my co-workers whose desk was beside mine at my first corporate job. Dan would saunter into…
How will you take the lead in your life, your career and business in 2014?
The end of a year is always a time for reflection. As each one passes seemingly more quickly that the previous, we usher in a…
The fear of success is bigger than the fear of failure
Failure will never overtake me if my determination to succeed is strong enough – Og Mandino “My goodness! What would it be like if I…
When Customers Walk – The Business Consequences of Disengagement
After a seventeen hour journey from Australia to Canada, plus forty-five frustrating minutes talking to airline staff about a pair of prescription glasses that were…
Drama in the workplace: Are you ready and willing to end it now?
Understanding and managing drama in the workplace is a concern shared by leaders and individuals alike. Not only is it emotionally draining, the cost and…