Accountability: It Starts With You….A Message For Leaders
Have you ever thought of yourself not as a leader, but as the executive producer of a movie, and your workplace is the movie set? Every day you have a cast and crew show up and their job is to create a “blockbuster”… a smash hit, so you have more customers, and greater profitability and success.
“It’s not fun anymore”… words I was not expecting to hear from the CEO of a highly successful enterprise. Was he referencing the state of his industry or the workplace in general…or both? The CEO was lamenting the fact that everything has changed: Shareholder expectations, demanding clients and a new generation of employees. Sadly, he was losing his passion and belief that work could once again be as enjoyable as his first five, ten, or twenty years had been. Please don’t suggest that he “should” retire. There are many individuals at every level of an organization who feel similarly, regardless of one’s age or position. Continue reading “Three Ways To Have More Fun At Work”→
Have you ever found yourself standing at the crossroads in your life, either questioning yourself or finding it difficult to make choices, either personal or professional? Your capacity to move forward and take a leap of faith rests upon self-belief and taking charge of yourself. Developing a leadership mindset has no relation to one’s career or job title. It has everything to do with the manner in which we interpret situations and events and subsequently make decisions. i.e. the thoughts that drive actions and result in specific outcomes. We are constantly evaluating our current conditions; both consciously and unconsciously. Our perspectives regarding the circumstances in which we find ourselves today have been shaped by ideas and values learned in our formative years. Continue reading “How To Develop A Leadership Mindset”→
How do you increase employee accountability? Despite the efforts of well-intended HR departments and leaders to create clearly defined job descriptions, confusion persists regarding specific roles and responsibilities in almost every industry, public sector, as well enterprises of all sizes and descriptions. When mistakes are made, deadlines are missed, or communication goes haywire, the blame game, finger-pointing and excuse-making escalates.
What makes a great motivational speaker? How can you tell the difference between “great” and “cheesy”? Even more importantly, are motivational speakers still relevant? Whether you are a meeting planner organizing events or an individual who searches the internet for daily inspiration (and you may be both), the very fact that many thousands of professional speakers describe themselves as “motivational” means that the term is still highly pertinent, both in business and in life. Conference organizers still seek out motivational speakers who can stimulate thought and provide attendees with actionable, practical take-aways. A Google search reveals almost 4,000,000,000 keyword results for “motivational speakers”. However, not all motivational speakers are created equal. Continue reading “Myths and Truths About Motivational Speakers”→
It’s no secret that Donald Trump’s reference to “locker room talk” during last year’s presidential campaign ignited a great deal of debate and social media frenzy. Not everyone agreed with the rationale that such talk was lewd or “typical”. Many athletes from an array of sports took offense; objecting to the negative characterization of their work and meeting space. Winning Locker Room Culture is a new strategy. Continue reading “Three Characteristics Of A Winning Locker Room Culture”→
How often does one hear a president of a company open an event for his leadership team with the words: “Mom and Dad, I want to thank you for all you do”.Not only were his Mom and Dad in the audience, they were interacting with everyone throughout the entire meeting, from start to finish. The Founder (aka “Dad”) joined both his sons on stage to answer questions from attendees, holding nothing back. More than 300 people hung on his every word; laughing and at times moved to tears, as Dad told stories about the early days, his reasons for starting the company, as well has his vision for future success.As I witnessed the smiles and animated conversations that ensued during coffee breaks, lunch and the reception afterwards, it was clear that this was no ordinary company. What made it so special? In a word: Culture.
The ability to sustain an extraordinary workplace culture while growing at an unprecedented rate is a scenario that many organizations would like to have. At the same time, preserving the unique attributes that make an enterprise successful can present its own set of challenges. The solution to maintaining an outstanding culture lies in consistently applying the following principles:Continue reading “Three Ways To Sustain An Extraordinary Workplace Culture”→
A smile. A thank you. An apology. One may argue that any of these gestures are better than a mediocre interaction with a service provider. Or, one may suggest that acknowledging a customer by being pleasant, showing appreciation or making up for a mistake is an adequate demonstration of treating the customer appropriately.
What should we expect from a front-line employee, a maître d’, a call centre representative, or a table host at a fine dining restaurant? Does the level of service need to differ if we are doing business with a corner store or a high-end establishment? In other words, should the level of service matter regardless of the value of the transaction?Continue reading “The Lost Art Of Service: Is “Good Enough” Good Enough?”→
Imagine companies investing heavily in recruiting great people and promptly allowing them to fend for themselves from their first day at work, with zero communication and a lack of strategy to help them succeed. It sounds unthinkable, yet it is sadly true. It is a problem that is entirely avoidable if more organizations developed onboarding programs that mitigate disengagement, high turnover and the enormous costs associated with re-hiring. Continue reading “Setting Up To Fail: Why Onboarding Programs Do Not Work…And What You Can Do About It”→
Imagine a workplace where managers and coworkers viewed one another through a purely objective lens. Or a business where customer concerns were resolved without blame, judgment or misunderstanding, 100% of the time. Based on one’s work history or customer service experiences, most people would view either scenario as pure fantasy or highly unrealistic. The reason these scenarios seem inconceivable stems from the fact that many organizations’ perceptions of their workforce, customer service standards and brand reputation are out of alignment with those of their employees, customers and their respective industry as a whole. Continue reading “Your Perception Is Your Truth: Why Judging Others Is Bad For Business”→
5 Reasons to Hire Michelle Ray
Proven track record as a highly energizing, informative and memorable business keynote speaker with more than twenty years of experience addressing audiences around the world.
Can adapt her core messages to relate to any audience: From the front line to the top-tier of executives leaders in an array of industries and associations.
Undertakes due diligence with in-depth research and client interviews prior to every conference or in-house engagement.
Consistently engages audiences with humor, passion and a powerful message
Delivers a return on investment with solid presentation content; specifically tailored for each client.