Orders can be placed on-line on this secure purchase page. Orders placed will be billed in your own currency.
Great audio training resources for you and your team! |
Customer Service Beyond 2000
Your customers ARE the reason you are in business! This double CD/ double cassette program features Michelle Ray, with guest appearances by Steve Barker. Learn the essentials of "caring communication" with your customers...on the phone and face - to - face! We teach nine easy steps to success on the telephone, how to apologize to your customers as well as the secrets of customer satisfaction. How satisfactory are you INTERNAL customer relationships? Evaluate your team with our interactive workbooks. Plus many, many more training tips!
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| $39.95 CDN |
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How to Deal with Difficult People at Work
The only turkeys you need to deal with are the ones you stuff for Christmas dinner! Do you find yourself simply "coping" around a difficult person? How about those whining types who are bringing morale down? Learn the specific dialogue to disarm seven "difficult" types. Practice the language and use it forever! You will understand "problem" people and your options...for use at work AND at home! This double - cassette program is already a best-seller in Australia . Order one or more double CD's/double cassettes today!
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| $39.95 CDN |
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Leadership Beyond 2000
"When we become managers, we suddenly realize that there is no logical transition from what we were doing previously to the challenging tasks of leading people. The skills that made us successful in the past are not necessarily required in management. The manager who practices humility and understanding will be the most successful person in the organization!"
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| $39.95 CDN |
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| CD Trilogy - Buy all three of Michelle's double CDs and save! |
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Customer Service Beyond 2000, How To Deal With Difficult People At Work and Leadership Beyond 2000 is a combination of 3 double CD's and valuable hours of training time that will help you transform leadership, service & morale at work!
$99.95 CDN
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| Speak Out! |
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Michelle Ray and fifteen other successful Canadian professional speakers have put their heads together to discuss their perspectives in business and life. They are sharing what they found in the 3rd edition of the successful "SPEAK OUT" series! Readers will enjoy sixteen chapters on a variety of subjects. The authors, all members of the Canadian Association of Professional Speakers (CAPS), freely reveal tips that have worked for them in their personal and professional lives. Each chapter reveals the unique writing style and expertise of these women who are "invitation only" authors! In "SPEAK OUT" Michelle Ray shares her thoughts on eliminating negative thinking from your life! "SPEAK OUT" is not available in book stores, and is only available online through our website. Michelle is pleased to offer "SPEAK OUT" at a special internet price of $20.00 CDN!
Michelle will autograph any books purchased online!
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There will be a shipping charge of $5.00 added to your order.
CD's are available at further discounted prices when you hire Michelle for a keynote or workshop...a great learning tool for all participants to take away from seminars or conferences!
You may also order by email request, or by calling the numbers below. |
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