Mark always prided himself as an exceptional negotiator and communicator, yet during a recent performance review with an employee, he was accused of reneging on a promotion offered during a conversation several months prior. Mark recalled the initial discussion, however both parties had a different understanding regarding the timeline for the promotion to take effect. His employee requested that a union representative also attend the performance review and Mark was informed in advance that a grievance would be filed should the matter remain unresolved. Continue reading “The art of asking questions – Your biggest communication asset”→
“You can catch more flies with honey than vinegar”…Anon
If you have ever been at the receiving end of criticism, either from a co-worker or manager, it is likely you have found yourself struggling to respond positively…or worse, have defaulted to apologizing when you have done nothing wrong. Even if the criticism is warranted or offered inappropriately, you cannot control the other person’s intention, words or delivery. What you can do is respond in a positive fashion while maintaining respect…for yourself and the bearer of disparaging comments. Whether the feedback pertains to your work, your relationship or a specific situation that transpired between both parties, your goal is to rise above the negativity and respond, rather than react. Continue reading “Three strategies to respond positively to negative feedback”→
It is often said that we spend more time with our work colleagues than our own families. With many of us working long hours, the pressure of juggling multiple tasks, doing more with less and managing mounting stress can often take a toll. In addition, we find ourselves spinning our wheels knowing that we need to be the best versions of ourselves at all times; maintaining a helpful and pleasant demeanor with our internal and external clients alike. However, the ability to work collaboratively while being mindful of our emotions sometimes eludes us for one simple reason: our humanness.
Eat less. Exercise more. Get a new job. Start a savings plan. Ditch your partner…whatever lofty goal you decide to set for yourself, it is likely you will give up before the first month of 2015 comes to an end, if not sooner. Sadly, the statistics aren’t good. Although millions will start the year with the best intentions, only eight percent will achieve their new year’s resolutions.
How does one explain the fact that year after year, the vast majority who set resolutions succumb to the comfort of the status quo?