Why do organizations repeatedly react to rather than plan for change? Why are leaders often stupefied by the glaring realization that their workforces are aging, or that their customers have “suddenly” switched allegiances?
In a memorable Seinfeld episode, Jerry and Elaine are incredulous as the customer service representative from “Worthy” Car Rentals informs them that her company has no mid-size cars available, despite the fact that Jerry has reserved one. The exchange becomes heated when Jerry exclaims “you know how to take the reservation…you just don’t know how to hold the reservation.” The customer service representative discusses the matter with her supervisor and offers Jerry a compact size vehicle instead, which he accepts. The scene ends as Jerry agrees to take full insurance on the vehicle, informing the agent that he will be sure to “beat the hell out of this car.” Continue reading “Here Today. Gone Tomorrow…Why Customers Go Elsewhere In A New Economy”→
I recently had the opportunity to take Cayden, my eight year-old grandson, to a hockey game. Fortunately for me he loves watching hockey as much as I do. As we walked into the arena, Cayden immediately noticed all the merchandise for sale. He asked the salesperson how much a “Number 33” jersey would cost, knowing that the price would far exceed his (or grandma’s) budget. He’d already pictured himself wearing one with pride, whether we attended a game or watched on TV. What he didn’t realize was the fact that I already had a “plan b” in the works to purchase one elsewhere. As we took our seats a few minutes later, Cayden said: “It’s OK, Grandma. You don’t have to worry about buying me a jersey. Santa is going to bring me one.” I savoured the moment, having no intentions of shattering Cayden’s imagination. Santa would deliver! Continue reading “Three ways we kill our creativity”→
5 Reasons to Hire Michelle Ray
Proven track record as a highly energizing, informative and memorable business keynote speaker with more than twenty years of experience addressing audiences around the world.
Can adapt her core messages to relate to any audience: From the front line to the top-tier of executives leaders in an array of industries and associations.
Undertakes due diligence with in-depth research and client interviews prior to every conference or in-house engagement.
Consistently engages audiences with humor, passion and a powerful message
Delivers a return on investment with solid presentation content; specifically tailored for each client.