Mark always prided himself as an exceptional negotiator and communicator, yet during a recent performance review with an employee, he was accused of reneging on a promotion offered during a conversation several months prior. Mark recalled the initial discussion, however both parties had a different understanding regarding the timeline for the promotion to take effect. His employee requested that a union representative also attend the performance review and Mark was informed in advance that a grievance would be filed should the matter remain unresolved. Continue reading “The art of asking questions – Your biggest communication asset”→
“You can catch more flies with honey than vinegar”…Anon
If you have ever been at the receiving end of criticism, either from a co-worker or manager, it is likely you have found yourself struggling to respond positively…or worse, have defaulted to apologizing when you have done nothing wrong. Even if the criticism is warranted or offered inappropriately, you cannot control the other person’s intention, words or delivery. What you can do is respond in a positive fashion while maintaining respect…for yourself and the bearer of disparaging comments. Whether the feedback pertains to your work, your relationship or a specific situation that transpired between both parties, your goal is to rise above the negativity and respond, rather than react. Continue reading “Three strategies to respond positively to negative feedback”→
Act One Scene One: Learning a brand new way of implementing:“Don’t get mad, get even.”
During a recent training session regarding workplace relationships, I asked attendees to think of a time when a co-worker, client or manager’s words left them absolutely speechless. Shock waves filled the room as participants willingly shared their stories. One example in particular threw everyone for a loop. As one of the attendees revealed the details of an encounter with a VP, the workshop discussion quickly heated up as people chimed in with their best comebacks. The collective “you have got to be kidding” sentiment made me think about the importance of knowing how to respond professionally to a disparaging remark in order to keep one’s credibility and composure, as well managing as the ramifications of unpleasant business interactions spiralling out of control.