The Lead Yourself First Blog

Your Perception Is Your Truth

Your Perception Is Your Truth: Why Judging Others Is Bad For Business

Imagine a workplace where managers and coworkers viewed one another through a purely objective lens. Or a business where customer concerns were resolved without blame, judgment or misunderstanding, 100% of the time. Based on one’s work history or customer service experiences, most people would view either scenario as pure fantasy or highly unrealistic. The reason these scenarios seem inconceivable stems from the fact that many organizations’ perceptions of their workforce, customer service standards and brand reputation are out of alignment with those of their employees, customers and their respective industry as a whole. Continue reading “Your Perception Is Your Truth: Why Judging Others Is Bad For Business”

Three ways we kill our creativity

I recently had the opportunity to take Cayden, my eight year-old grandson, to a hockey game. Fortunately for me he loves watching hockey as much as I do. As we walked into the arena, Cayden immediately noticed all the merchandise for sale. He asked the salesperson how much a “Number 33” jersey would cost, knowing that the price would far exceed his (or grandma’s) budget. He’d already pictured himself wearing one with pride, whether we attended a game or watched on TV. What he didn’t realize was the fact that I already had a “plan b” in the works to purchase one elsewhere. As we took our seats a few minutes later, Cayden said: “It’s OK, Grandma. You don’t have to worry about buying me a jersey. Santa is going to bring me one.” I savoured the moment, having no intentions of shattering Cayden’s imagination. Santa would deliver! Continue reading “Three ways we kill our creativity”