“I’m done.” These are thoughts or words that indicate an employee’s time with your organization has come to an end. Of course, many people reach this point for reasons that have nothing to do with low morale, lack of opportunity or a dislike for their jobs. They are ready to move up, move on or begin a new chapter in their lives, once their careers are finished or their time in the workforce is over.
Scenarios like those above are easy to understand. However, the same cannot be said about an employee who shuts down, becomes apathetic at work, or sucks the life out of their co-workers by displaying negativity day in and day out. While there is little doubt that a lack of motivation manifests itself in various forms, there are often underlying issues that can be addressed positively and proactively.Continue reading “Leadership Lesson: Can You Motivate “Dead Wood” Employees?”→
Deborah is a senior marketing manager for a renowned home care services organization. I have known her and several members of her executive group for more than a decade. Over the past year she has witnessed growing discontent amongst the core leadership team, a dedicated group that pioneered significant initiatives to innovate and grow the business. During their last management meeting, frustrations reached a crescendo when the VP of HR reported on the findings of the previous month’s exit interviews. Continue reading “The Five Biggest Credibility Killers Leaders Can’t Ignore”→
Do you remember your first encounter with a leader who profoundly impacted the course of your career or business? Why do you think he or she left such a favourable impression? If you are in the position of leading others today, do the memories of your interactions with this individual linger fondly, still influencing your own leadership style?
Hopefully, you answered “yes” to these questions although it would not be surprising if:
a) You have yet to encounter a passionate leader and therefore have no frame or reference
“I’m not a people person.” I will never forget hearing those words during a leadership workshop I was facilitating, nor will I forget the newly appointed manager who uttered them. The shocking truth is that according to the extensive Gallup study of 2.5 million manager-led teams in 195 countries, organizations fail to select the right person for the role of manager over 80% of the time.
Why do organizations repeatedly react to rather than plan for change? Why are leaders often stupefied by the glaring realization that their workforces are aging, or that their customers have “suddenly” switched allegiances?
“What could we have done differently?” This is the burning question on every leader’s mind when a great employee decides to leave. There is no question that the cost of rehiring and retraining, the impact on the bottom line and the stress associated with repeating the exercise takes a toll on every type of business. However, the good news is that you can break the cycle by relentlessly adhering to the following strategies: Continue reading “Leadership Lesson: How To Retain Great Employees For Long-Term Success”→
“She’s not happy unless everyone around her is panicked, nauseous or suicidal.” One of the unforgettable lines from Andy Sachs (Anne Hathaway) describing her boss, Miranda Priestly (Meryl Streep) in the movie “The Devil Wears Prada”. Fortunately, Andy realized that she didn’t need to play her boss’s game, refused to be a doormat and ultimately rose above Miranda’s outrageously dysfunctional behavior. Not only did she gain her respect, she learned to respect herself, succeeded in detaching from the drama and set impenetrable boundaries. Sadly, the same cannot be said for many individuals who work with difficult people. How are they able to push every “hot” button with ease? Why do they win? And what can be done to minimize their negative impact on morale, productivity and workplace cultures? Continue reading “The Usual Suspects: Three Reasons Why Difficult People Win… And What You Can Do About It”→
Last week the world lost a real pioneer; a man who transformed communication and revolutionized the way we do business. Ray Tomlinson, the inventor of email and the creator of the “@” symbol, was described as “humble, kind and generous with his time and talents”. Mr. Tomlinson spent almost 50 years with the same employer, the Raytheon Company (formerly known as BBN Technologies). He worked there until his death. Joyce Kuzman, a Raytheon spokesperson, said of Tomlinson “people just loved to work with him…He was just a really nice, down-to-earth good guy.” Paradoxically, unlike the millions who frequently use his invention today, Mr. Tomlinson was not addicted to email. Continue reading “@remaining humble: Remembering the Founder of Email”→
In a memorable Seinfeld episode, Jerry and Elaine are incredulous as the customer service representative from “Worthy” Car Rentals informs them that her company has no mid-size cars available, despite the fact that Jerry has reserved one. The exchange becomes heated when Jerry exclaims “you know how to take the reservation…you just don’t know how to hold the reservation.” The customer service representative discusses the matter with her supervisor and offers Jerry a compact size vehicle instead, which he accepts. The scene ends as Jerry agrees to take full insurance on the vehicle, informing the agent that he will be sure to “beat the hell out of this car.” Continue reading “Here Today. Gone Tomorrow…Why Customers Go Elsewhere In A New Economy”→
“Mirror Mirror on the Wall. Who’s the Fairest of Them All?” And the Wicked Queen would wait for the magic mirror’s expected response: “My Queen, you are the fairest in the land.” And so it was, until one day the mirror shockingly revealed that times had changed: “My Queen, you are the fairest here so true. But Snow White beyond the mountains at the seven Dwarfs is a thousand times more beautiful than you.” Instead of facing the truth, the Wicked Queen vowed to poison Snow White, plotting revenge at every opportunity. Continue reading “It’s Not You, It’s Me. Four Reasons Why Some Leaders Need to Look In The Mirror”→
5 Reasons to Hire Michelle Ray
Proven track record as a highly energizing, informative and memorable business keynote speaker with more than twenty years of experience addressing audiences around the world.
Can adapt her core messages to relate to any audience: From the front line to the top-tier of executives leaders in an array of industries and associations.
Undertakes due diligence with in-depth research and client interviews prior to every conference or in-house engagement.
Consistently engages audiences with humor, passion and a powerful message
Delivers a return on investment with solid presentation content; specifically tailored for each client.