The Lead Yourself First Blog

Your Perception Is Your Truth

Your Perception Is Your Truth: Why Judging Others Is Bad For Business

Imagine a workplace where managers and coworkers viewed one another through a purely objective lens. Or a business where customer concerns were resolved without blame, judgment or misunderstanding, 100% of the time. Based on one’s work history or customer service experiences, most people would view either scenario as pure fantasy or highly unrealistic. The reason these scenarios seem inconceivable stems from the fact that many organizations’ perceptions of their workforce, customer service standards and brand reputation are out of alignment with those of their employees, customers and their respective industry as a whole. Continue reading “Your Perception Is Your Truth: Why Judging Others Is Bad For Business”

Woman Out Of Control Overcoming Workaholism

Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill

“There aren’t enough hours in the day.” …The catchcry for the busy professional who laments the fact that if it were possible to cram more hours into a day, he or she would make it so. When will the “crazy busy” lifestyle give way to a more “sane” way of being? If you were to ask most people to answer this question, the likely response would be “perhaps never”. Or, you may hear complete denial regarding the reality of life spinning out of control. Continue reading “Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill”

Driving with husbands in cars

Driving With Husbands In Cars: Business Lessons From The Road To Help You Stay Ahead Of The Curve

During our Christmas vacation, we rented a vehicle, as part of our ritual holiday planning. My husband, who works in the automotive industry, quickly pointed out that our car was supremely inferior to the Ford Motor Company’s equivalent, which was unfortunately unavailable. When I asked him about the difference, he simply stated: “Ford’s technology is intuitive, simple and way ahead of the game.”

Although my enthusiasm for cars will likely never match my husband’s, I was nonetheless intrigued by the conversation that ensued as we navigated the highways of California in our “second rate” rental car. My husband’s comments about the Ford product got me thinking about the three main challenges that many of my clients are facing in their efforts to stay ahead of the curve: Continue reading “Driving With Husbands In Cars: Business Lessons From The Road To Help You Stay Ahead Of The Curve”

Resilient Leadership: How To Rise Above, Resolve And Respond To Adversity

Man never made any material as resilient as the human spirit….Bern Williams

As the end of the year nears, we often tend to reflect on what has happened in our lives over the past twelve months. Looking back, we may be surprised by the challenges we’ve overcome, and the way we dealt with hardship, when in fact, our capacity for resiliency shouldn’t be a surprise at all. Continue reading “Resilient Leadership: How To Rise Above, Resolve And Respond To Adversity”

Workaholism – A Sanctioned Addiction: A Message For Dedicated Slaves…And Slave Drivers

How do you extricate yourself from an unhealthy work situation? Is it more difficult to do when you relish a challenge? Can you tell the difference between being a workaholic and a hard worker? If you are an employer, are you treating your best people with respect, or are you rewarding hard work with more work? Continue reading “Workaholism – A Sanctioned Addiction: A Message For Dedicated Slaves…And Slave Drivers”

Leadership Lesson: Can You Motivate “Dead Wood” Employees?

“I’m done.” These are thoughts or words that indicate an employee’s time with your organization has come to an end. Of course, many people reach this point for reasons that have nothing to do with low morale, lack of opportunity or a dislike for their jobs. They are ready to move up, move on or begin a new chapter in their lives, once their careers are finished or their time in the workforce is over.

Scenarios like those above are easy to understand. However, the same cannot be said about an employee who shuts down, becomes apathetic at work, or sucks the life out of their co-workers by displaying negativity day in and day out. While there is little doubt that a lack of motivation manifests itself in various forms, there are often underlying issues that can be addressed positively and proactively. Continue reading “Leadership Lesson: Can You Motivate “Dead Wood” Employees?”

The Five Biggest Credibility Killers Leaders Can’t Ignore

Deborah is a senior marketing manager for a renowned home care services organization. I have known her and several members of her executive group for more than a decade. Over the past year she has witnessed growing discontent amongst the core leadership team, a dedicated group that pioneered significant initiatives to innovate and grow the business. During their last management meeting, frustrations reached a crescendo when the VP of HR reported on the findings of the previous month’s exit interviews. Continue reading “The Five Biggest Credibility Killers Leaders Can’t Ignore”

Passionate Leadership: 12 Key Traits That Distinguish The Best From The Rest

Do you remember your first encounter with a leader who profoundly impacted the course of your career or business? Why do you think he or she left such a favourable impression? If you are in the position of leading others today, do the memories of your interactions with this individual linger fondly, still influencing your own leadership style?

Hopefully, you answered “yes” to these questions although it would not be surprising if:

a) You have yet to encounter a passionate leader and therefore have no frame or reference

b) You are sadly lacking a role model, or

c) Your recollections of leaders from your past make you wince, rather than smile.  Continue reading “Passionate Leadership: 12 Key Traits That Distinguish The Best From The Rest”

The Value Of Business Relationships: One Constant In A Changing World

“I’m not a people person.” I will never forget hearing those words during a leadership workshop I was facilitating, nor will I forget the newly appointed manager who uttered them. The shocking truth is that according to the extensive Gallup study of 2.5 million manager-led teams in 195 countries, organizations fail to select the right person for the role of manager over 80% of the time.

Imagine the consequences for your employees, customers, and overall business success when a leader lacks critical acumen regarding the value of human-to-human connection. Continue reading “The Value Of Business Relationships: One Constant In A Changing World”

Sink Or Swim? How To Anticipate Change

Why do organizations repeatedly react to rather than plan for change? Why are leaders often stupefied by the glaring realization that their workforces are aging, or that their customers have “suddenly” switched allegiances?

Consider the example of Mike, a manager working in the wholesale grocery business. Mike sought my advice to lead his department through change. He had just received a list of his company’s soon-to-be retired employees. Continue reading “Sink Or Swim? How To Anticipate Change”