Have you ever found yourself standing at the crossroads in your life, either questioning yourself or finding it difficult to make choices, either personal or professional? Your capacity to move forward and take a leap of faith rests upon self-belief and taking charge of yourself. Developing a leadership mindset has no relation to one’s career or job title. It has everything to do with the manner in which we interpret situations and events and subsequently make decisions. i.e. the thoughts that drive actions and result in specific outcomes. We are constantly evaluating our current conditions; both consciously and unconsciously. Our perspectives regarding the circumstances in which we find ourselves today have been shaped by ideas and values learned in our formative years. Continue reading “How To Develop A Leadership Mindset”→
How do you increase employee accountability? Despite the efforts of well-intended HR departments and leaders to create clearly defined job descriptions, confusion persists regarding specific roles and responsibilities in almost every industry, public sector, as well enterprises of all sizes and descriptions. When mistakes are made, deadlines are missed, or communication goes haywire, the blame game, finger-pointing and excuse-making escalates.
What makes a great motivational speaker? How can you tell the difference between “great” and “cheesy”? Even more importantly, are motivational speakers still relevant? Whether you are a meeting planner organizing events or an individual who searches the internet for daily inspiration (and you may be both), the very fact that many thousands of professional speakers describe themselves as “motivational” means that the term is still highly pertinent, both in business and in life. Conference organizers still seek out motivational speakers who can stimulate thought and provide attendees with actionable, practical take-aways. A Google search reveals almost 4,000,000,000 keyword results for “motivational speakers”. However, not all motivational speakers are created equal. Continue reading “Myths and Truths About Motivational Speakers”→
It’s no secret that Donald Trump’s reference to “locker room talk” during last year’s presidential campaign ignited a great deal of debate and social media frenzy. Not everyone agreed with the rationale that such talk was lewd or “typical”. Many athletes from an array of sports took offense; objecting to the negative characterization of their work and meeting space. Winning Locker Room Culture is a new strategy. Continue reading “Three Characteristics Of A Winning Locker Room Culture”→
How often does one hear a president of a company open an event for his leadership team with the words: “Mom and Dad, I want to thank you for all you do”.Not only were his Mom and Dad in the audience, they were interacting with everyone throughout the entire meeting, from start to finish. The Founder (aka “Dad”) joined both his sons on stage to answer questions from attendees, holding nothing back. More than 300 people hung on his every word; laughing and at times moved to tears, as Dad told stories about the early days, his reasons for starting the company, as well has his vision for future success.As I witnessed the smiles and animated conversations that ensued during coffee breaks, lunch and the reception afterwards, it was clear that this was no ordinary company. What made it so special? In a word: Culture.
The ability to sustain an extraordinary workplace culture while growing at an unprecedented rate is a scenario that many organizations would like to have. At the same time, preserving the unique attributes that make an enterprise successful can present its own set of challenges. The solution to maintaining an outstanding culture lies in consistently applying the following principles:Continue reading “Three Ways To Sustain An Extraordinary Workplace Culture”→
A smile. A thank you. An apology. One may argue that any of these gestures are better than a mediocre interaction with a service provider. Or, one may suggest that acknowledging a customer by being pleasant, showing appreciation or making up for a mistake is an adequate demonstration of treating the customer appropriately.
What should we expect from a front-line employee, a maître d’, a call centre representative, or a table host at a fine dining restaurant? Does the level of service need to differ if we are doing business with a corner store or a high-end establishment? In other words, should the level of service matter regardless of the value of the transaction?Continue reading “The Lost Art Of Service: Is “Good Enough” Good Enough?”→
Imagine companies investing heavily in recruiting great people and promptly allowing them to fend for themselves from their first day at work, with zero communication and a lack of strategy to help them succeed. It sounds unthinkable, yet it is sadly true. It is a problem that is entirely avoidable if more organizations developed onboarding programs that mitigate disengagement, high turnover and the enormous costs associated with re-hiring. Continue reading “Setting Up To Fail: Why Onboarding Programs Do Not Work…And What You Can Do About It”→
Imagine a workplace where managers and coworkers viewed one another through a purely objective lens. Or a business where customer concerns were resolved without blame, judgment or misunderstanding, 100% of the time. Based on one’s work history or customer service experiences, most people would view either scenario as pure fantasy or highly unrealistic. The reason these scenarios seem inconceivable stems from the fact that many organizations’ perceptions of their workforce, customer service standards and brand reputation are out of alignment with those of their employees, customers and their respective industry as a whole. Continue reading “Your Perception Is Your Truth: Why Judging Others Is Bad For Business”→
“There aren’t enough hours in the day.”…The catchcry for the busy professional who laments the fact that if it were possible to cram more hours into a day, he or she would make it so. When will the “crazy busy” (workaholic) lifestyle give way to a more “sane”way of being? If you were to ask most people to answer this question, the likely response would be“perhaps never”.Or, you may hear complete denial regarding the reality of life spinning out of control.Continue reading “Out Of Control: Three Reasons Why We Can’t (Or Won’t) Get Off The Work Treadmill”→
During our Christmas vacation, we rented a vehicle, as part of our ritual holiday planning. My husband, who works in the automotive industry, quickly pointed out that our car was supremely inferior to the Ford Motor Company’s equivalent, which was unfortunately unavailable. When I asked him about the difference, he simply stated: “Ford’s technology is intuitive, simple and way ahead of the game.” I realized in that moment that Ford is an example of a company that is willing to embrace change.