Intrawest ULC (April 2007)

"Michelle, you delivered a very insightful and thought provoking presentation.You were passionate and professional in the delivery process and shared tools we all needed to "take our business to the next level." From the moment you began to speak I was attentive, interested, entertained, happy and energized. The material presented was extremely relevant to the current position I hold as the Support Services Team Lead for Intrawest ULC. You exceeded my expectations and I would certainly recommend or refer you to anyone looking to improve customer relations and service. This completely changed my outlook on how to look at issues within my workplace. I will now make the sincerest of efforts to expend energy in a positive manner; and not in a negative way. Thanks so much."

- Denise Hannen, Enterprise Technology Services Team Lead